Privacy Policy

Information We Collect

Depending on how you interact with our website, we may collect the following information:

a. Personal Information

When you submit an enquiry, request an appointment or contact us, we may collect:

• Name
• Email address
• Mobile/telephone number
• Preferred appointment date or time
• Information provided in your enquiry or message
• Other information you voluntarily provide to us

b. Information Related to Appointments

If you book an appointment through our website, we may collect information necessary to process and manage your appointment, including your name, contact details, appointment preferences and other information voluntarily provided by you.

c. Sensitive or Personal Information

Because our services may relate to relationships, marriage, intimacy, sexual concerns, parenting and personal wellbeing, you may voluntarily provide information of a sensitive or personal nature while making an enquiry or during a session.

We request that you share only information that is necessary for receiving the requested service. Such information will be treated confidentially, subject to applicable law and the limitations described in this Privacy Policy.

d. Technical Information

When you visit our website, certain technical information may automatically be collected, such as:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Date and time of visits
• Referring website
• General website usage information

This information may be used for website security, administration, analytics and improving our website.

How We Use Your Information

We may use the information collected to:

• Respond to your enquiries and requests.
• Schedule, confirm and manage appointments.
• Provide counselling, coaching, relationship, intimacy and parenting-related services.
• Communicate with you regarding your appointment or enquiry.
• Send important service-related communications.
• Provide information about our services, ebooks, courses or other resources where appropriate.
• Improve our website, services and user experience.
• Maintain website security and prevent fraudulent or unauthorized activity.
• Comply with applicable legal and regulatory requirements.

We will not use your personal information for purposes unrelated to the reason for which it was collected without appropriate notice or consent, unless permitted or required by law.

Confidentiality

We understand that users may share highly personal information while seeking relationship, intimacy, marriage or parenting guidance.

We take reasonable measures to maintain the confidentiality of information shared with us. However, no internet transmission, electronic storage system or online communication method can be guaranteed to be completely secure.

Information may be disclosed where disclosure is required by applicable law, legal proceedings, court orders, or where necessary to protect the rights, safety or security of an individual or the website.

Appointment and Enquiry Information

Information submitted through an enquiry or appointment form may be accessed by Neelam Ajit or authorized persons assisting with appointment administration and customer communication.

Such information may be used solely for responding to your request, arranging appointments and providing the requested services.

Please avoid submitting unnecessary highly sensitive information through general website enquiry forms.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve website functionality, understand website traffic and provide a better user experience.

Cookies may help us:

• Remember user preferences.
• Understand how visitors use the website.
• Monitor website performance.
• Improve website content and functionality.
• Support security and website administration.

You can change your browser settings to block or delete cookies. However, disabling certain cookies may affect some website functionality.

Google Analytics and Third-Party Services

We may use third-party services such as website analytics, advertising, communication, appointment scheduling, payment processing, email services or other technology providers.

These third parties may process certain information according to their own privacy policies and applicable laws.

Where third-party services are used, we encourage users to review the relevant third party's privacy policy before providing information through those services.

Payments

If paid services, courses, ebooks or other products are offered through the website, payments may be processed through third-party payment gateways.

We generally do not store complete credit/debit card, banking or payment credentials on our website unless specifically stated otherwise.

Payment information may be processed directly by the applicable payment service provider in accordance with its privacy policy and security practices.

Sharing of Personal Information

We do not sell or rent your personal information to third parties.

We may share information with trusted service providers where reasonably necessary to operate the website or provide requested services, including:

• Website hosting providers
• Appointment or scheduling platforms
• Email and communication service providers
• Payment processors
• Website analytics providers
• Technical support providers

Such sharing will be limited to information reasonably required for the relevant service.

We may also disclose information when required by law, legal process, government authority or to protect our legal rights, users or website.

Data Security

We take reasonable administrative, technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure or destruction.

However, no website or electronic method of transmission is completely secure. Therefore, while we make reasonable efforts to protect your information, we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including appointment management, service delivery, record keeping, legal compliance and resolution of disputes.

The retention period may vary depending on the nature of the information and applicable legal requirements.

Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

• Request information about personal data held about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information where legally permissible.
• Withdraw consent for certain uses of your information.
• Object to or restrict certain processing activities where applicable.
• Request information regarding how your personal information is being processed.

To exercise any applicable privacy rights, you may contact us using the details provided below.

Children's Privacy

Our website is primarily intended for adults seeking relationship, marriage, intimacy, parenting and related guidance.

Where services involving teenagers or minors are offered, information should be provided by a parent, guardian or with appropriate consent wherever required by applicable law.

We do not knowingly collect unnecessary personal information from children through general website forms.

External Links

Our website may contain links to third-party websites, social media platforms, payment providers, educational resources or other external websites.

We are not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing the privacy policies of such websites before providing them with personal information.

Marketing Communications

Where permitted by law and where appropriate consent has been obtained, we may use your contact information to send information about our services, courses, resources, workshops or other relevant updates.

You may request to stop receiving promotional communications at any time by contacting us or using an available unsubscribe option.

Service-related communications, such as appointment confirmations or important updates, may still be sent where necessary.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website functionality, technology or applicable legal requirements.

Any updated version will be published on this page with a revised "Effective Date."

We encourage you to review this Privacy Policy periodically.